Returns
Something wrong with the order? We will fix it.
The short version
Food is perishable, so we cannot take it back once it has left the door — but if there is a problem with what we sent, you should not pay for it. Tell us and we replace the item or refund it. No arguing about it.
We replace or refund when
- an item is missing from the bag,
- we sent the wrong dish,
- the food arrived damaged, warm, or past two hours from dispatch,
- something in it does not match the ingredient list on this site.
How to tell us
Call +374 77 777777 or write to hebisushi@gmail.com within 2 hours of delivery. A photo helps but is not required. Refunds go back to the original payment method within 3 business days; cash orders are refunded in cash by the next courier or as store credit, your choice.
Cancelling
Free of charge any time before we start rolling — in practice, until our confirmation call ends. After that the order is already being made, so we can only cancel the part that has not been prepared.